7 Things We Do Better

Seven Things DaveWay Tech Does Better

Without a doubt, we are the only IT support, computer support, or computer systems firm in the Cache Valley Area bold enough to promise you these seven things:

    We’ll Respond Within 60 Minutes or Less – Guaranteed. When you call us with a computer problem we guarantee that your phone call will either be answered immediately or returned within 60 minutes. We answer our phones live and our technicians will get to work on your problem as fast as possible.

    Lightning Fast Repairs. You should not have to wait around all day for your computer to be repaired. That’s why we offer proactive remote IT support and network services. Through this network support and IT service, your computer data network can be accessed remotely and securely. If not, a technician will be sent out the same day.

    No Geek Speak. You deserve to get answers to your questions in PLAIN ENGLISH. Our technicians will never talk down to you or make you feel stupid because you don’t understand their “geek speak”.

    Our Guarantee -100% Unconditional Satisfaction. You deserve complete satisfaction with our products and services. We will do whatever it takes to make you happy. No hassles, no problems.

    No Unexpected or Unpleasant Surprises.You should EXPECT that no damage will be done to your network or your data. When we start working on your computer or network we will evaluate your problem and alert you to any potential risks involved in fulfilling the project. If there are any risks they will be explained in full and your authorization and agreement will be obtained before the work commences. You can also choose to have your data backed up before we start any work on your machine.

    We Guarantee All Projects To Be Completed On Time within Budget. When you hire us to complete a project we won’t “nickel and dime” you with “unforeseen” or “unexpected” charges. Some incompetent or unethical technicians will do this because they haven’t properly planned or researched the project, OR they use it as a way to extract more money from you. Either way, we don’t feel it’s correct or ethical.

    Accurate Billing- Guaranteed. Every bill you receive from us is guaranteed to be accurate and detailed. You’ll know exactly what you’re paying for and ALL charges will be pre-approved by you.
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